Onsite Member Experience Associate – Sales & Service Pro

AAA Mountain West Group; Los Gatos (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Matching

Paid Holidays

Paid Time Off

Tuition Reimbursement Program

Free AAA Classic Membership

AAA Product Discounts

Job summary

AAA Mountain West Group in California is seeking a Member Experience Associate to deliver outstanding service to our members across branch locations, handling member services and product sales and meeting individual sales goals. This full-time, onsite role requires adaptability and a strong customer-service orientation.

Starting rates vary by region, with commissions based on performance. The position includes opportunities for growth and working across multiple branches including weekends, and

Qualifications

• Minimum Qualifications: High School Diploma/GED.
• 2-4 years of work experience, with at least 1 year in a sales role.
• Backgrounds in insurance, retail, hospitality, service industries, or call centers valued.
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Sales experience is mandatory.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; adheres to branch operations and compliance.
• Promotes AAA products to Members to achieve individual and branch goals, reinforcing the value of Membership.
• Understands and anticipates Member needs, adapts solutions to each branch environment.
• Rotates between branches and works Saturdays; contributes to overall branch success as an individual contributor.

Skills

Customer Service

Sales

Product Knowledge

Effective Communication

Teamwork

Adaptability

Education

High School Diploma/GED

Job description

AAA Mountain West Group in California is seeking a Member Experience Associate to deliver outstanding service to our members across branch locations, handling member services and product sales and meeting individual sales goals. This full-time, onsite role requires adaptability and a strong customer-service orientation.

Starting rates vary by region, with commissions based on performance. The position includes opportunities for growth and working across multiple branches including weekends, and