Member Experience & Sales Specialist

AAA Mountain West Group; Green Haven (MD); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401k Matching

Medical Insurance

Dental Insurance

Vision Insurance

Wellness program

Paid Holidays

Paid Time Off

AAA Classic Membership

Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group is seeking a proactive Member Experience Associate to deliver outstanding service and value to our Members across multiple branch locations. You will engage in genuine care, personal service, and meet individual sales targets while learning and applying knowledge of AAA products and services.

You will rotate between branches to align with business needs, requiring adaptability, strong customer service orientation, and effective listening to identify member needs and

Qualifications

• High School Diploma or GED required.
• 2-4 years of work experience, with at least 1 year in a sales role.
• Backgrounds in insurance, retail, hospitality, service industries valued.
• Drive for results and goal-focused.
• Effective communication and teamwork.
• Able to travel and cover multiple locations.
• Bonding/fingerprinting and P&C licensing may be required.

Responsibilities

• Perform customer interactions including Member Services and product sales with knowledge of AAA products.
• Meet individual sales goals and apply consultative sales techniques.
• Promote AAA products and services to members to achieve branch goals.
• Understand and anticipate member needs and adapt solutions to each branch environment.

Skills

Customer Service

Sales

Product knowledge

Communication

Teamwork

Technical

Operational Excellence

Education

High School Diploma/GED

Job description

AAA Mountain West Group is seeking a proactive Member Experience Associate to deliver outstanding service and value to our Members across multiple branch locations. You will engage in genuine care, personal service, and meet individual sales targets while learning and applying knowledge of AAA products and services.

You will rotate between branches to align with business needs, requiring adaptability, strong customer service orientation, and effective listening to identify member needs and