Branch Manager: P&L, Loans & Community Banking Leader

Popular Bank; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Popular is seeking a Branch Manager in Miami to lead branch performance, drive lending and deposit growth, and ensure exceptional client experiences. The role covers P/L stewardship, staff coaching, and regulatory compliance within a community-focused, on-site branch.

The candidate will oversee operations, mentor staff, and develop local relationships while maintaining adherence to brand standards and internal controls.

Qualifications

• Bachelor's degree required and five+ years in Retail Branch operations, business development, sales or managing staff.
• NMLS registration; Safe Act compliant.

Responsibilities

• P/L management: Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals.
• Sales management: Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client.
• Sales management: Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity.
• Sales management: Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets.
• Sales management: Develop a strong community network of local leaders and business to promote the branch's active involvement within the community.
• Leadership: Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance.
• Leadership: Effectively communicate branch goals to employees, and monitor goal attainment.
• Leadership: Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures.
• Operations: Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc.
• Operations: Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch.
• Operations: Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures.
• Operations: Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance.
• Operations: Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Skills

P/L management

Sales management

Leadership

Customer experience

Education

Bachelor's degree

Job description

Popular is seeking a Branch Manager in Miami to lead branch performance, drive lending and deposit growth, and ensure exceptional client experiences. The role covers P/L stewardship, staff coaching, and regulatory compliance within a community-focused, on-site branch.

The candidate will oversee operations, mentor staff, and develop local relationships while maintaining adherence to brand standards and internal controls.