Branch Manager

Popular Bank; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Popular is seeking a Branch Manager in Miami to lead branch performance, drive lending and deposit growth, and ensure exceptional client experiences. The role covers P/L stewardship, staff coaching, and regulatory compliance within a community-focused, on-site branch.

The candidate will oversee operations, mentor staff, and develop local relationships while maintaining adherence to brand standards and internal controls.

Qualifications

• Bachelor's degree required and five+ years in Retail Branch operations, business development, sales or managing staff.
• NMLS registration; Safe Act compliant.

Responsibilities

• P/L management: Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals.
• Sales management: Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client.
• Sales management: Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity.
• Sales management: Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets.
• Sales management: Develop a strong community network of local leaders and business to promote the branch's active involvement within the community.
• Leadership: Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance.
• Leadership: Effectively communicate branch goals to employees, and monitor goal attainment.
• Leadership: Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures.
• Operations: Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc.
• Operations: Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch.
• Operations: Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures.
• Operations: Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance.
• Operations: Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Skills

P/L management

Sales management

Leadership

Customer experience

Education

Bachelor's degree

Job description

Brickell Ave FL Mgmt

Date: Oct 27, 2026
Location:
Miami, FL, US, 33131
Company: Popular
Workplace Type: On-site

Branch Manager

We are currently searching for a Branch Manager with excellent management and branch sales experience to join our dynamic team! This role manages all aspects of a branch - accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. The Branch Manager has in-depth knowledge and relationships within the community they serve. Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. The Branch Manager is responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money.

In This Position, You Will

P/L management

• Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals

Sales management

• Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
• Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
• Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets
• Develop a strong community network of local leaders and business to promote the branch's active involvement within the community

Leadership

• Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
• Effectively communicate branch goals to employees, and monitor goal attainment
• Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures

Operations

• Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc.
• Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
• Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures
• Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance
• Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To Be Considered, You Will Need

• Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
• Prior experience as Assistant Branch Manager or Branch Manager is preferred
• NMLS registration; Safe Act compliant

Important:

The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

About Us

Popular is Puerto Rico’s leading financial institution and have been evolving since it