Branch Manager: Lead Growth & Local Community Banking

Popular; Brickell Hammock (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Popular is seeking a Branch Manager for the Brickell Ave FL Mgmt team in Miami. You will manage all branch operations, drive P&L performance, lead sales efforts, coach staff, and ensure a best-in-class customer experience while building community relationships.

Requirements include a Bachelor's degree and five years of retail branch operations or sales, prior Branch Manager experience preferred, and NMLS registration.

Qualifications

• Bachelor's degree and five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent.
• Prior experience as Assistant Branch Manager or Branch Manager is preferred.
• NMLS registration; Safe Act compliant.

Responsibilities

• P/L management: Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals.
• Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client.
• Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity.
• Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets.
• Develop a strong community network of local leaders and business to promote the branch's active involvement within the community.
• Leadership: Mentor and coach staff through leadership by example of Popular’s Institutional values.
• Effectively communicate branch goals to employees, and monitor goal attainment.
• Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures.
• Operations: Oversee and coordinate operations of a branch, including training and managing teams to adhere to procedures, recruitment, and expense management.
• Be fully accountable for branch assessment results, audits, and BSA efforts; act as primary escalation point for decisions and issues.
• Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures.
• Lead and develop Branch Supervisor to oversee day-to-day branch operations with focus on procedures and compliance.
• Perform supervisory responsibilities: interviewing, hiring, training, planning, directing work, appraising performance.

Skills

Branch management

Sales

Customer experience

Coaching

Leadership

Regulatory compliance

Education

Bachelor's degree

NMLS registration; Safe Act compliant

Job description

Popular is seeking a Branch Manager for the Brickell Ave FL Mgmt team in Miami. You will manage all branch operations, drive P&L performance, lead sales efforts, coach staff, and ensure a best-in-class customer experience while building community relationships.

Requirements include a Bachelor's degree and five years of retail branch operations or sales, prior Branch Manager experience preferred, and NMLS registration.