Branch Manager

Popular; Brickell Hammock (FL); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Popular is seeking a Branch Manager for the Brickell Ave FL Mgmt team in Miami. You will manage all branch operations, drive P&L performance, lead sales efforts, coach staff, and ensure a best-in-class customer experience while building community relationships.

Requirements include a Bachelor's degree and five years of retail branch operations or sales, prior Branch Manager experience preferred, and NMLS registration.

Qualifications

• Bachelor's degree and five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent.
• Prior experience as Assistant Branch Manager or Branch Manager is preferred.
• NMLS registration; Safe Act compliant.

Responsabilités

• P/L management: Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals.
• Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client.
• Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity.
• Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets.
• Develop a strong community network of local leaders and business to promote the branch's active involvement within the community.
• Leadership: Mentor and coach staff through leadership by example of Popular’s Institutional values.
• Effectively communicate branch goals to employees, and monitor goal attainment.
• Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures.
• Operations: Oversee and coordinate operations of a branch, including training and managing teams to adhere to procedures, recruitment, and expense management.
• Be fully accountable for branch assessment results, audits, and BSA efforts; act as primary escalation point for decisions and issues.
• Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures.
• Lead and develop Branch Supervisor to oversee day-to-day branch operations with focus on procedures and compliance.
• Perform supervisory responsibilities: interviewing, hiring, training, planning, directing work, appraising performance.

Connaissances

Branch management

Sales

Customer experience

Coaching

Leadership

Regulatory compliance

Formation

Bachelor's degree

NMLS registration; Safe Act compliant

Description du poste

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Date: Oct 27, 2026

Location: Miami, FL, US, 33131

Company: Popular

Workplace Type: On-site

Branch Manager

Brickell Ave FL Mgmt

We are currently searching for a Branch Manager with excellent management and branch sales experience to join our dynamic team! This role manages all aspects of a branch - accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. The Branch Manager has in-depth knowledge and relationships within the community they serve. Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. The Branch Manager is responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money.

P/L management

• Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals
• Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
• Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
• Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets
• Develop a strong community network of local leaders and business to promote the branch's active involvement within the community

Leadership

• Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
• Effectively communicate branch goals to employees, and monitor goal attainment
• Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures

Operations

• Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc.
• Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
• Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures
• Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance
• Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

• Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
• Prior experience as Assistant Branch Manager or Branch Manager is preferred
• NMLS registration; Safe Act compliant

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

About Us

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

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Nearest Major Market: Miami Job Segment: Branch Manager, Compliance, Law, Manager, Business Development, Management, Legal, Sales