Branch Manager: Lead Growth & Customer Experience

Citizens Bank; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Citizens Bank in Philadelphia seeks a Branch Manager to lead a dynamic team, drive branch performance, grow sales, and deliver world-class customer service in a high‑volume retail environment. This role emphasizes coaching, community engagement, and operational excellence.

As a hands-on leader, you will coach staff, build strong community partnerships, ensure operational integrity, and use digital banking tools to enhance the customer experience and long‑term loyalty.

Qualifications

• High School diploma or equivalent.
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop to drive sales excellence and service.
• Background checks and SAFE Act NMLS requirements compliance.

Responsibilities

• Lead branch team to exceed sales and service targets.
• Drive customer experience and operational integrity in a high‑volume environment.
• Build community partnerships and represent the brand locally.
• Direct scheduling, coaching, and performance development.

Skills

Leadership

Coaching

Sales management

Customer service

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank in Philadelphia seeks a Branch Manager to lead a dynamic team, drive branch performance, grow sales, and deliver world-class customer service in a high‑volume retail environment. This role emphasizes coaching, community engagement, and operational excellence.

As a hands-on leader, you will coach staff, build strong community partnerships, ensure operational integrity, and use digital banking tools to enhance the customer experience and long‑term loyalty.