Branch Growth Leader — Customer Experience & Sales

Citizens Bank; Bryn Mawr (PA); On-site; USD 95,000 - 125,000; Full time

Job summary

Citizens Bank in Bryn Mawr, PA is seeking a Branch Manager to lead your team in exceeding customer expectations and nurturing relationships that drive long-term success. You will steer branch performance, sales growth, and a superior colleague and customer experience through inspirational leadership and sound operational practices.

This role emphasizes a digital‑first approach, building a diverse talent pipeline, coaching colleagues to meet evolving business needs, and delivering results as the

Qualifications

• High School diploma or equivalent required.
• 4 years of sales management in retail or branch banking.
• Proven ability to coach and develop teams to hit sales goals.
• Strong customer service and operational integrity in high-volume branches.
• Must meet SAFE Act background checks and obtain NMLS identifier.
• Associate’s or Bachelor’s degree preferred.
• Retail banking experience.
• Talent sourcing and assessment.

Responsibilities

• Lead branch performance and sales growth.
• Deliver an outstanding colleague and customer experience.
• Develop teams through coaching and leadership.
• Build diverse talent pipeline and growth plans.

Skills

Leadership

Sales management

Coaching

Customer service

Communication

Community partnerships

Education

High School diploma

Bachelor’s degree preferred

Tools

NMLS

Job description

Citizens Bank in Bryn Mawr, PA is seeking a Branch Manager to lead your team in exceeding customer expectations and nurturing relationships that drive long-term success. You will steer branch performance, sales growth, and a superior colleague and customer experience through inspirational leadership and sound operational practices.

This role emphasizes a digital‑first approach, building a diverse talent pipeline, coaching colleagues to meet evolving business needs, and delivering results as the