Branch Manager: Growth, Service & Digital Banking

Citizens Bank; Edison (NJ); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Education reimbursement

Job summary

Citizens Bank in New Jersey is seeking a Branch Manager who will lead a team to deliver outstanding customer experiences, drive sales, and manage branch performance in a fast-paced environment. The role emphasizes coaching, operational excellence, and building strong community relationships while leveraging digital banking tools to serve customers.

This position requires proven leadership in retail banking, a commitment to compliance, and the ability to translate business priorities into

Qualifications

• High School diploma or equivalent required.
• 4 years of sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop teams to meet sales goals.
• Ability to deliver world-class customer service and maintain branch operational integrity.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop staff to exceed targets.
• Engage with local community and partnerships to drive growth.
• Communicate business priorities and guide decision-making across the team.

Skills

Leadership

Coaching

Sales management

Customer experience

Operational integrity

Community partnerships

SAFE Act compliance

People development

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Citizens Bank in New Jersey is seeking a Branch Manager who will lead a team to deliver outstanding customer experiences, drive sales, and manage branch performance in a fast-paced environment. The role emphasizes coaching, operational excellence, and building strong community relationships while leveraging digital banking tools to serve customers.

This position requires proven leadership in retail banking, a commitment to compliance, and the ability to translate business priorities into