Branch Manager: Growth, Service & Team Leadership

Citizens Bank; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Citizens Bank in Philadelphia is seeking a Branch Manager who will lead the team in providing exceptional customer experiences and driving sales growth. The successful candidate will have leadership experience in retail banking, a minimum of 4 years in sales management, and the ability to foster strong customer relationships. This role includes maintaining operational integrity and developing training plans for staff to achieve their personal and branch goals. The company offers a dynamic work environment with a focus on community engagement.

Qualifications

• 4 years sales management experience in a Retail or Branch Banking environment.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Maintain strong partnerships with community & civic organizations.

Responsibilities

• Lead team in achieving sales growth and exceptional customer experiences.
• Develop colleagues for performance and sales goals.
• Connect with the local community to cultivate new customer relationships.

Skills

Leadership experience

Sales management

Customer service

Financial acumen

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank in Philadelphia is seeking a Branch Manager who will lead the team in providing exceptional customer experiences and driving sales growth. The successful candidate will have leadership experience in retail banking, a minimum of 4 years in sales management, and the ability to foster strong customer relationships. This role includes maintaining operational integrity and developing training plans for staff to achieve their personal and branch goals. The company offers a dynamic work environment with a focus on community engagement.