Branch Manager: Lead Growth & Customer Experience

Valley Bank; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Valley Bank is seeking a Branch Manager I in Jacksonville to lead day-to-day branch operations, drive sales execution, and deliver exceptional customer service. You will coach a high-performing team, manage staffing, and ensure compliance with company standards while building strong client relationships.

The role focuses on growing deposits and revenue, using strategic leadership and market insights to guide branch performance, with a culture of trust and growth.

Qualifications

• Bachelor's degree or equivalent not required; high school diploma or GED with relevant managerial experience accepted.
• Minimum 3 years of managerial experience in a branch operations setting and in driving sales and customer service.
• Strong leadership and interpersonal skills with ability to coach a diverse team.
• Excellent written and verbal communication; professional demeanor to build trust with clients.
• Proficiency with standard computer applications and banking CRM platforms.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, and operational integrity.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team to achieve sales targets and service goals; strengthen individual capabilities.
• Observe sales engagements to ensure high-quality customer consultations and effective lead management through Salesforce.
• Oversee staffing functions: recruiting, interviewing, onboarding, evaluations, coaching, and addressing performance issues per policy.
• Identify, escalate, and resolve potential risks; maintain a positive, high-performing branch culture.
• Develop and leverage market intelligence to communicate strategic direction and product focus; build targeted sales strategies to grow market share.

Skills

Leadership

Sales & Customer Service

Communication

Team Coaching

Problem Solving

Self-motivation

Education

High School diploma or GED

Tools

Salesforce

Job description

Valley Bank is seeking a Branch Manager I in Jacksonville to lead day-to-day branch operations, drive sales execution, and deliver exceptional customer service. You will coach a high-performing team, manage staffing, and ensure compliance with company standards while building strong client relationships.

The role focuses on growing deposits and revenue, using strategic leadership and market insights to guide branch performance, with a culture of trust and growth.