Branch Manager: Lead Customer Experience & Growth

Citizens Bank; Summit (NJ); On-site; USD 89,100 - 122,100; Full time

Benefits offered by this job

Competitive benefits

Comprehensive leave policy

Job summary

Citizens Bank in Summit, NJ, is seeking a Branch Manager to lead a team in delivering exceptional customer experiences while driving sales growth and branch performance.

You will coach colleagues, build a strong customer-centric culture, ensure operational integrity, and collaborate with the community to expand relationships.

This role requires leadership in a digital-first environment and adherence to SAFE Act requirements.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking.
• Lead and coach to drive sales excellence and deliver world-class customer service in a high-volume branch.
• Must meet SAFE Act background checks and obtain an NMLS identifier.
• Build strong partnerships with community and civic organizations.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop teammates to achieve branch goals.
• Cultivate community relationships and strengthen brand presence locally.
• Ensure operational integrity and compliance while delivering outcomes and targets.

Skills

Leadership experience

Sales management

Customer service excellence

Community partnerships

SAFE Act compliance

Education

High School diploma

Associate/Bachelor’s degree preferred

Job description

Citizens Bank in Summit, NJ, is seeking a Branch Manager to lead a team in delivering exceptional customer experiences while driving sales growth and branch performance.

You will coach colleagues, build a strong customer-centric culture, ensure operational integrity, and collaborate with the community to expand relationships.

This role requires leadership in a digital-first environment and adherence to SAFE Act requirements.