Branch Leader: Digital-First Banking & Growth

Citizens Bank; Scotch Plains (NJ); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off

Job summary

Citizens Bank in Scotch Plains, NJ is seeking a Branch Manager to lead a team in delivering exceptional customer experiences while driving sales and branch performance. You will coach colleagues, build a customer-centric culture, and align operations with our digital-first priorities.

As the visible brand ambassador, you will strengthen community relationships, mentor talent, and ensure targets are met or exceeded through strategic planning and hands-on leadership.

Qualifications

• Leadership experience with coaching to drive sales excellence.
• Demonstrated 4 years of sales management in retail or branch banking.
• Proven ability to meet sales goals in a profit-and-loss environment.
• Strong customer experience validated through surveys.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach colleagues to achieve personal and branch goals.
• Build a diverse talent pipeline and foster community relationships.

Skills

Leadership experience

Sales management

Customer experience

Operational integrity

Community partnerships

Education

High School diploma

Associate/Bachelor’s degree preferred

Job description

Citizens Bank in Scotch Plains, NJ is seeking a Branch Manager to lead a team in delivering exceptional customer experiences while driving sales and branch performance. You will coach colleagues, build a customer-centric culture, and align operations with our digital-first priorities.

As the visible brand ambassador, you will strengthen community relationships, mentor talent, and ensure targets are met or exceeded through strategic planning and hands-on leadership.