Branch Manager: Lead, Coach & Elevate Customer Experience

US Bank; Alton (IL); On-site; USD 70,000 - 120,000; Full time

Job summary

U.S. Bank is seeking an experienced branch leader to drive performance and deliver an exceptional customer experience. You will coach teams, ensure compliance with banking laws, and collaborate with partners across wealth, business banking, mortgage, or payment services to meet financial goals.

The role emphasizes leadership, market presence, and ongoing development of staff to uphold U.S. Bank standards.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Four to five years of experience in sales, retail management or banking.
• Advanced product/service knowledge and regulatory compliance awareness.
• Strong understanding of retail product philosophy and policies.
• Knowledge of teller and platform functions and sales techniques.
• Analytical skills to evaluate credit requests, budgets and trends.

Responsibilities

• Lead and manage branches to meet goals and ensure regulatory compliance.
• Coach, develop, mentor and train team members.
• Identify financial resources for customers and recommend products and services.
• Promote U.S. Bank products and services in the local market/community.
• Provide leadership for customer experience and drive branch performance.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree, or equivalent work experience

Job description

U.S. Bank is seeking an experienced branch leader to drive performance and deliver an exceptional customer experience. You will coach teams, ensure compliance with banking laws, and collaborate with partners across wealth, business banking, mortgage, or payment services to meet financial goals.

The role emphasizes leadership, market presence, and ongoing development of staff to uphold U.S. Bank standards.