Branch Manager II - Lead Growth & Customer Experience

PNC; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Business Center Branch Manager II to lead daily branch operations at 801 Christian St, Philadelphia, PA. You will drive revenue, oversee risk and compliance, and coach a high-performing team to deliver an exceptional customer experience within an omni-channel environment.

The role emphasizes talent development, effective onboarding, and relationship-building with clients and ecosystem partners in a retail banking setting.

Qualifications

• 5+ years of related experience and at least 2 years of supervisory experience.
• Experience in branch banking or financial services preferred.
• Notary public or background checks may be required.

Responsibilities

• Lead planning and execution to drive branch performance and revenue growth.
• Coach and develop branch team members to deliver excellent customer service.
• Drive a differentiated customer experience across omni-channel interactions.
• Oversee risk management, compliance, and operational controls.
• Develop talent onboarding, coaching, and performance management processes.

Skills

Accountability

People Management

Sales Management

Decision Making

Managing Multiple Priorities

Customer Experience

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Business Center Branch Manager II to lead daily branch operations at 801 Christian St, Philadelphia, PA. You will drive revenue, oversee risk and compliance, and coach a high-performing team to deliver an exceptional customer experience within an omni-channel environment.

The role emphasizes talent development, effective onboarding, and relationship-building with clients and ecosystem partners in a retail banking setting.