Branch Leader: Drive Growth & Customer Excellence

PNC Financial Services Group; Ephrata (Lancaster County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Pension and stock purchase plans

Job summary

PNC Financial Services Group in Ephrata, PA, is seeking a Branch Manager to lead all aspects of branch performance, drive revenue and client loyalty, and create an omni-channel customer experience.

You will coach and develop a high-performing team, partner with ecosystem collaborators, and uphold risk and regulatory requirements while delivering exceptional service in a local community setting.

Qualifications

• 3+ years of related branch leadership experience.
• Knowledge of omni-channel banking environment.
• Notary Public may be required in the applicable state.

Responsibilities

• Lead all aspects of branch performance, driving revenue and customer loyalty.
• Deliver a differentiated client experience across omni-channel banking.
• Collaborate with ecosystem partners and ensure risk management and compliance.
• Build a high-performing branch team through onboarding, coaching and development.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC Financial Services Group in Ephrata, PA, is seeking a Branch Manager to lead all aspects of branch performance, drive revenue and client loyalty, and create an omni-channel customer experience.

You will coach and develop a high-performing team, partner with ecosystem collaborators, and uphold risk and regulatory requirements while delivering exceptional service in a local community setting.