Branch Manager: Lead Growth & Customer Experience

PNC Financial Services Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Health savings account

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Branch Manager in Philadelphia to lead branch performance, drive revenue, and deliver a differentiated customer experience in an omni-channel environment.

You will manage a high-performing team, coach for consultative selling, and oversee risk and regulatory compliance while fostering an inclusive culture. The role emphasizes talent development, community involvement, and partnership management to grow consumer and business banking shares.

Qualifications

• Typically 5+ years of related experience, and at least 2 years of supervisory experience required.

Responsibilities

• Plan and execute to drive branch performance.
• Lead revenue growth through consultative client interactions and solutions.
• Create differentiated customer experiences across omni-channel environment.
• Lead and develop branch team through coaching and onboarding.
• Manage risk, regulatory compliance, and policy adherence.
• Drive sales targets and share-of-wallet growth for consumer and business clients.
• Develop talent and performance through ongoing coaching and feedback.
• Oversight of branch operations and ecosystem partnerships.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Branch Banking

Delegation

Digital Awareness

Effective Communications

Managing Priorities

Sales Management

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Branch Manager in Philadelphia to lead branch performance, drive revenue, and deliver a differentiated customer experience in an omni-channel environment.

You will manage a high-performing team, coach for consultative selling, and oversee risk and regulatory compliance while fostering an inclusive culture. The role emphasizes talent development, community involvement, and partnership management to grow consumer and business banking shares.