Branch Leader: Drive Customer Growth & Experience

PNC; Media (Delaware County); On-site; USD 95,000 - 125,000; Full time

Job summary

PNC in the Delaware County region is seeking a Branch Manager to lead daily branch operations, drive revenue, and deliver an outstanding customer experience. Based in-office, you will oversee a diverse team, coach staff, and collaborate with ecosystem partners to expand banking services.

The role emphasizes risk management, regulatory compliance, and a culture that rewards inclusive leadership, talent development, and excellent customer care. Prior supervisory experience is required.

Qualifications

• Typically 5+ years of related experience.
• At least 2 years of supervisory experience.
• Experience leading branch teams and achieving targets.

Responsibilities

• Manage priorities to drive branch performance and revenue.
• Lead branded sales processes to grow consumer and business banking.
• Deliver differentiated client experiences in omni-channel environment.
• Develop and coach branch team members and ensure regulatory compliance.
• Manage operational, human capital, and reputational risk.

Skills

Branch management

Sales leadership

Customer experience

Risk management

People development

Education

No Degree

Job description

PNC in the Delaware County region is seeking a Branch Manager to lead daily branch operations, drive revenue, and deliver an outstanding customer experience. Based in-office, you will oversee a diverse team, coach staff, and collaborate with ecosystem partners to expand banking services.

The role emphasizes risk management, regulatory compliance, and a culture that rewards inclusive leadership, talent development, and excellent customer care. Prior supervisory experience is required.