Branch Manager: Growth, Service & Team Leadership

Testing Site - JPMC; Durham (NC); On-site; USD 60,000 - 110,000; Full time

Job summary

Chase is seeking a Branch Manager in Durham, NC to lead daily branch operations, coach the team, and deliver exceptional client service in a fast-paced retail banking setting.

You will guide deposits and investments growth, manage operations, and uphold strong risk controls while representing JPMorgan Chase with hospitality and integrity. This role emphasizes staff development and community engagement.

Qualifications

• Must have a passion for creating exceptional experiences and setting a positive tone in the branch.
• Proven leadership with coaching and empowering teams to high performance.
• Strong multitasking and prioritization in a fast-paced branch environment.
• Decisive, with good judgment and ability to navigate challenges while maintaining controls.
• Experience building risk-aware cultures and adherence to policies.
• Ability to educate and connect staff, partners, and clients with technology.

Responsibilities

• Be a motivating force for the branch team by exemplifying the company culture and values.
• Drive branch goals by using the Branch Scorecard to grow deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships and trust.
• Coach and develop the team to boost morale and performance.
• Encourage ongoing learning and development to stay ahead in the industry.
• Foster relationships with local businesses to strengthen branch presence and community involvement.
• Maintain strong risk and control environment through sound judgment and policy adherence.

Skills

Leadership

Coaching

Customer service

Multitasking

Decision making

Communication

Tech-savvy

Education

High school diploma / GED

Job description

Chase is seeking a Branch Manager in Durham, NC to lead daily branch operations, coach the team, and deliver exceptional client service in a fast-paced retail banking setting.

You will guide deposits and investments growth, manage operations, and uphold strong risk controls while representing JPMorgan Chase with hospitality and integrity. This role emphasizes staff development and community engagement.