Branch Leader: Growth, Service & Team Coaching

JPMorgan Chase & Co.; Bensenville (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Manager to lead a Chase branch, delivering welcoming, personalized service while guiding the team to achieve deposits growth, investments, and operational excellence.

The role requires strong leadership, customer focus, and the ability to manage multiple priorities in a fast-paced retail banking environment, including weekend and evening hours. Training and travel may be involved to support program readiness.

Qualifications

• Leads by example with a client-first culture and strong service values.
• Coaches and develops branch team to achieve growth and reliability.
• Manages multiple priorities and plans for branch growth and success.
• Makes sound decisions while maintaining risk and control standards.
• Influences and connects staff, partners, and clients with technology.
• Meets 2+ years of branch or retail banking leadership experience.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Motivate the branch team by sharing a clear vision aligned with the company culture (Service, Heart, Curiosity, Courage, Excellence).
• Use the Branch Scorecard to drive deposits and investments growth.
• Understand client needs to build lasting relationships and trust.
• Cultivate a high-performing team through coaching and recognition to boost morale.
• Encourage ongoing learning and development to stay ahead in the industry.
• Forge relationships with local businesses to strengthen branch presence.
• Maintain a strong risk and control environment through integrity and policy adherence.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk management

Technology adoption

Team influence

Branch hours flexibility

Education

High school diploma or GED

Foreign equivalent education

Job description

JPMorgan Chase & Co. seeks a Branch Manager to lead a Chase branch, delivering welcoming, personalized service while guiding the team to achieve deposits growth, investments, and operational excellence.

The role requires strong leadership, customer focus, and the ability to manage multiple priorities in a fast-paced retail banking environment, including weekend and evening hours. Training and travel may be involved to support program readiness.