Branch Leader: Growth, Service & Team Excellence

JPMorgan Chase & Co.; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Raleigh seeks a Branch Manager to lead branch operations, deposits growth, and team coaching, delivering hospitality and tailored financial solutions. You will represent the brand and drive customer-focused service.

The role requires 2+ years of management in Retail Banking, ability to work flexible hours, and completion of Branch Manager Training. Some travel for training may be required.

Qualifications

• Leads with a customer-focused culture and service excellence.
• Proven track record coaching and empowering employees.
• Strong ability to manage multiple priorities and develop growth plans.
• Decisive leader with judgment and policy adherence.
• Experience maintaining a strong risk and control environment.
• Ability to educate and connect team, partners, and clients with technology.
• 2+ years of management or equivalent Chase leadership experience.
• High school diploma or foreign equivalent.
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying our culture and values (Service, Heart, Curiosity, Courage, Excellence).
• Use the Branch Scorecard to drive deposits and investments growth.
• Understand client needs to build lasting relationships and trust.
• Coach and develop the team to boost morale and performance.
• Encourage continuous learning and development within the team.
• Build relationships with local businesses to strengthen branch presence.
• Maintain strong risk controls and comply with policies.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk management

Tech adoption

Team development

Retail banking leadership

Education

High school diploma

Job description

JPMorgan Chase & Co. in Raleigh seeks a Branch Manager to lead branch operations, deposits growth, and team coaching, delivering hospitality and tailored financial solutions. You will represent the brand and drive customer-focused service.

The role requires 2+ years of management in Retail Banking, ability to work flexible hours, and completion of Branch Manager Training. Some travel for training may be required.