Branch Manager: Growth, Service & Digital Banking

Citizens; Newton (MA); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement benefits

Education reimbursement

Job summary

Citizens in Massachusetts seeks a Branch Manager to lead teams, drive branch performance, and deliver exceptional customer experiences across mobile, online, and in-branch interactions.

You will coach staff to exceed sales goals while maintaining operational integrity and a strong local community presence. This role requires leadership and a proven track record in branch banking and customer service.

Qualifications

• High School diploma or equivalent required.
• Leadership experience with proven coaching abilities to drive sales and service excellence.
• 4 years sales management experience in Retail or Branch Banking.
• Track record of meeting sales goals and branch profitability.
• Strong customer experience focus with partnerships to engage community.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to achieve individual and team goals.
• Drive execution of branch plans with financial acumen and strategic insights.
• Build and sustain a customer-centric culture and community relationships.

Skills

Leadership

Sales management

Customer service

Coaching

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Citizens in Massachusetts seeks a Branch Manager to lead teams, drive branch performance, and deliver exceptional customer experiences across mobile, online, and in-branch interactions.

You will coach staff to exceed sales goals while maintaining operational integrity and a strong local community presence. This role requires leadership and a proven track record in branch banking and customer service.