Branch Manager - Banking Growth & Customer Experience

Citizens Bank, N.A.; Newtonville (MA); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Education reimbursement

Flexible work arrangements

Wellness programs

Paid time off above local standards

Job summary

Citizens Bank is seeking a Branch Manager in Newtonville, MA to lead a team in delivering exceptional customer experiences, driving sales, and maintaining strong branch operations. The BM will coach staff, foster community relationships, and champion digital-first banking initiatives.

The role emphasizes leadership, coaching, and strategic execution to meet branch targets while delivering a high-quality customer journey across mobile and online platforms.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop teams to drive sales excellence.
• Experience delivering world-class customer service and maintaining operational integrity.
• Meet SAFE Act requirements including background checks and NMLS.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to meet performance and sales goals.
• Build diverse talent pipeline and prioritize staff development.
• Guide decision-making with financial acumen and strategic insights.

Skills

Leadership

Sales management

Customer service

Community partnerships

Communication

Education

High school diploma

Associate/Bachelor's preferred

Job description

Citizens Bank is seeking a Branch Manager in Newtonville, MA to lead a team in delivering exceptional customer experiences, driving sales, and maintaining strong branch operations. The BM will coach staff, foster community relationships, and champion digital-first banking initiatives.

The role emphasizes leadership, coaching, and strategic execution to meet branch targets while delivering a high-quality customer journey across mobile and online platforms.