Branch Manager: Grow Sales, Lead Team & Streamline Ops

santander; Jackson Township (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Santander is hiring a Branch Manager in Jackson, NJ to lead daily branch operations and drive sales while ensuring exceptional customer service. You will coach staff, manage schedules, and uphold regulatory compliance to deliver a superior banking experience.

The role requires strong leadership, relationship-building, and a data-driven approach to improve performance. Familiarity with digital tools and customer-centric strategies is essential.

Qualifications

• 3+ years in Retail Bank sales management or related bank operations.
• 5+ years in Retail sales management or equivalent.
• 12+ months demonstrated Santander experience related to Branch Manager responsibilities.
• 3+ years selling products/services in an incentive-based environment.
• Proven leadership and coaching abilities.
• Excellent communication and relationship-building skills.
• Ability to educate and connect customers to digital tools.
• Strong knowledge of policy, compliance regulations, risk.

Responsibilities

• Oversee branch performance, sales targets, and customer experience.
• Lead and coach the branch team and manage scheduling.
• Develop and implement sales strategies to grow revenue and market share.
• Engage in consultative conversations with customers to offer tailored solutions.
• Analyze branch performance data to drive strategic decisions.
• Ensure compliance with banking regulations and risk management.
• Hire, retain, and motivate branch staff across all job families.
• Utilize digital platforms to enhance customer interactions and educate on self-service options.

Education

High school diploma, GED

Bachelor's Degree

Job description

Santander is hiring a Branch Manager in Jackson, NJ to lead daily branch operations and drive sales while ensuring exceptional customer service. You will coach staff, manage schedules, and uphold regulatory compliance to deliver a superior banking experience.

The role requires strong leadership, relationship-building, and a data-driven approach to improve performance. Familiarity with digital tools and customer-centric strategies is essential.