Branch Leader: Growth, Service & Team Empowerment

Santander Consumer USA Inc.; East Orange (NJ); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Manager in New Jersey to lead daily branch operations, drive sales targets, and ensure exceptional customer service. You will coach a team, foster a compliant, customer-centric culture, and balance scheduling with business needs.

The role emphasizes strategic planning, performance analysis, and effective use of digital tools to enhance customer interactions. Weekend hours may be required.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree in related field or equivalent demonstrated through work experience preferred.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being and loyalty.
• Analyze branch performance data to drive strategic decisions and improve operations.
• Coach and develop team members, setting clear expectations and fostering growth.
• Responsible for hiring, retaining and motivating branch colleagues across all job families.
• Manage branch scheduling to balance needs with employee availability.
• Utilize digital technologies to educate customers on self-service options and drive outcomes.
• Provide an elevated customer experience and resolve escalated issues.
• Communicate clearly with customers in person, by phone, or digitally.
• Ensure risk management and regulatory compliance within a complex environment.

Skills

Leadership

Sales Management

Customer Service

Communication

Data-Driven Decisions

Coaching

Risk & Compliance

Team Motivation

Relationship Building

Digital Tools

Education

High school diploma/GED

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Manager in New Jersey to lead daily branch operations, drive sales targets, and ensure exceptional customer service. You will coach a team, foster a compliant, customer-centric culture, and balance scheduling with business needs.

The role emphasizes strategic planning, performance analysis, and effective use of digital tools to enhance customer interactions. Weekend hours may be required.