Branch Manager: Lead Growth & Customer Experience

Banco Santander SA; Jackson (NJ); On-site; USD 60,000 - 103,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander is seeking a Branch Manager in Jackson, NJ to oversee branch performance and daily operations, delivering excellent customer service and achieving financial goals.

You will lead a team, coach staff, drive sales, deepen customer relationships, and ensure banking compliance. The role requires strong leadership, communication, and data-driven decision making to improve performance and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred in related field.
• 3+ years in Retail Bank sales management or 5+ years in Retail sales management is required.
• Demonstrated Santander experience related to essential functions is required.

Responsibilities

• Oversee branch performance and daily operations to ensure exceptional service.
• Lead, coach, and develop team members; hire and schedule staff.
• Drive sales targets, manage pipeline, and expand customer relationships.
• Ensure regulatory compliance and risk management across the branch.
• Utilize data to drive decisions and optimize operations and customer experience.

Skills

Leadership

Retail bank sales

Customer service

Communication

Coaching & development

Data-driven decisions

Regulatory compliance

Education

High school diploma or GED

Bachelor's degree preferred

Banking/Finance education

Job description

Santander is seeking a Branch Manager in Jackson, NJ to oversee branch performance and daily operations, delivering excellent customer service and achieving financial goals.

You will lead a team, coach staff, drive sales, deepen customer relationships, and ensure banking compliance. The role requires strong leadership, communication, and data-driven decision making to improve performance and customer satisfaction.