Branch Growth & Customer Experience Leader

Santander US; Jackson (MS); Vor Ort; USD 60.000 - 103.000; Vollzeit

Benefits dieser Stelle

Benefits package

Zusammenfassung

Santander US in Jackson, MS seeks a Branch Manager to lead daily branch operations, drive sales targets, and deliver exceptional customer service. You will coach a diverse team, manage risk and ensure regulatory compliance while enhancing operational efficiency.

This role requires strong leadership, data-driven decision making, and a proven track record in retail bank sales management. You will implement sales strategies, deepen customer relationships, and guide the branch to grow market share.

Qualifikationen

• High school diploma, GED - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required
• 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required
• 3+ Years Experience selling products and/or services in an incentive-based environment - Required
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position
• Proven relationship-building skills and a customer-centric approach
• Excellent leadership and team management skills
• Excellent customer service skills and a passion for helping others
• Strong problem-solving skills with a proactive approach to issue resolution
• Experience in coaching and developing team members
• Excellent communication, consultative and influence skills both verbal and written
• Ability to educate and connect customers to technology and share the value of digital tools and platforms
• Ability to make data-driven decisions to improve performance and operational outcomes
• Establishes and maintains effective working relationships
• Ability to create a positive work environment and drive employee engagement
• Strong knowledge of company policy, compliance regulations, risk management and loss prevention
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to interact with integrity and professionalism with customers and employees
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Aufgaben

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction
• Develop and implement sales strategies to grow revenue and market share
• Motivate sales teams to effectively manage a pipeline of prospects and customers
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch
• Accountable for managing branch scheduling to balance branch needs with employee availability
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service
• Manage escalated customer problems and provide effective solutions
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements
• Responsibilities may extend to supporting nearby branch locations based on business necessity

Kenntnisse

Leadership

Sales management

Customer service

Communication

Coaching

Problem-solving

Ausbildung

High school diploma or GED

Bachelor's degree in related field

Jobbeschreibung

Santander US in Jackson, MS seeks a Branch Manager to lead daily branch operations, drive sales targets, and deliver exceptional customer service. You will coach a diverse team, manage risk and ensure regulatory compliance while enhancing operational efficiency.

This role requires strong leadership, data-driven decision making, and a proven track record in retail bank sales management. You will implement sales strategies, deepen customer relationships, and guide the branch to grow market share.