Branch Leader: Grow Revenue & Customer Experience

Santander Consumer USA Inc.; New York (NY); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Manager in the United States to oversee daily operations, lead a sales-focused team, and deliver an exceptional customer experience. You will drive branch performance, coach staff, and ensure compliance while fostering a positive work environment.

You will develop sales strategies, manage schedules, and leverage digital tools to improve customer outcomes and branch productivity in a fast-paced banking setting.

Qualifications

• 3+ years in Retail Bank sales management or related bank operations/support function.
• 5+ years in Retail sales management or equivalent through work, training, or education.
• 12+ months Santander experience related to Branch Manager responsibilities.
• 3+ years experience selling products/services in an incentive-based environment.
• Strong leadership, customer focus and relationship-building abilities.

Responsibilities

• Direct overall branch performance, lead team to meet sales targets and customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Hire, coach and develop branch colleagues across all job families.
• Manage branch scheduling and ensure compliance with regulations.
• Use digital tools to enhance customer interactions and self-service options.
• Provide exceptional service and resolve escalated customer issues.

Skills

Retail sales management

Leadership

Customer service

People management

Sales strategy

Education

High school diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Manager in the United States to oversee daily operations, lead a sales-focused team, and deliver an exceptional customer experience. You will drive branch performance, coach staff, and ensure compliance while fostering a positive work environment.

You will develop sales strategies, manage schedules, and leverage digital tools to improve customer outcomes and branch productivity in a fast-paced banking setting.