Branch Leader: Grow Revenue, Elevate Service

Santander; Waterford Township (NJ); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander in Jackson, NJ is seeking a Branch Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will coach a diverse team, manage scheduling, and ensure compliance with banking regulations while leveraging digital tools to enhance the customer experience.

The ideal candidate has a proven track record in branch or retail banking leadership, strong relationship-building skills, and the ability to translate data into actions that improve performance.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in related field preferred.
• 3+ years in retail bank sales management.
• 5+ years in retail sales management.
• 12+ months Santander experience for Branch Manager functions.
• 3+ years selling products in incentive environment.
• Proven leadership and customer-centric approach.
• Excellent communication and coaching skills.
• Ability to work with data to improve performance.
• Willing to work weekends and evenings.

Responsibilities

• Direct overall branch performance and sales targets.
• Develop and implement sales strategies to grow revenue.
• Motivate teams and manage pipeline of prospects.
• Engage in consultative conversations to tailor solutions.
• Analyze branch data to drive improvements.
• Coach and develop team members.
• Hire, retain, and schedule branch staff.
• Promote digital tools and self-service options.
• Resolve escalated customer issues.

Skills

Sales leadership

Customer relationships

Leadership

Communication skills

Problem solving

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Santander in Jackson, NJ is seeking a Branch Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will coach a diverse team, manage scheduling, and ensure compliance with banking regulations while leveraging digital tools to enhance the customer experience.

The ideal candidate has a proven track record in branch or retail banking leadership, strong relationship-building skills, and the ability to translate data into actions that improve performance.