Branch Manager - Growth Leader & Customer Experience

Santander US; Harrisburg (Dauphin County); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander US is seeking a Branch Manager to oversee daily branch operations, drive sales targets, and ensure an exceptional customer experience. You will coach a diverse team, manage schedules, and implement strategies to optimize revenue while maintaining regulatory compliance.

Candidates should have strong leadership, relationship-building, and analytics skills, with a focus on customer service and digital banking adoption.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Experience in retail banking sales management or related operations.
• Santander experience is a plus and endorsed by leadership.

Responsibilities

• Direct overall branch performance and lead the team to achieve sales targets.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate teams to manage a pipeline and deepen customer relationships.
• Engage customers with consultative conversations and digital tools.
• Analyze branch data to drive strategic decisions and improve operations.
• Coach team members, set clear expectations, and drive development.

Skills

Retail bank sales management

Customer relationship

Leadership

Communication

Coaching

Digital tools

Data-driven decisions

Compliance awareness

Time management

Customer service

Integrity & professionalism

Team engagement

Microsoft Office

Weekend/evening availability

Education

High school diploma, GED

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Santander US is seeking a Branch Manager to oversee daily branch operations, drive sales targets, and ensure an exceptional customer experience. You will coach a diverse team, manage schedules, and implement strategies to optimize revenue while maintaining regulatory compliance.

Candidates should have strong leadership, relationship-building, and analytics skills, with a focus on customer service and digital banking adoption.