Branch Manager & Customer Experience Leader

U.S. Bank; Chicago (IL); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Pregnancy & parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave & Safe Leave

Job summary

U.S. Bank is seeking a branch leader to oversee multiple branches, drive exceptional customer experience, and ensure compliance with banking laws and policies.

The role involves coaching, mentoring, and training team members while collaborating with partners across wealth, business banking, mortgage, and payments services to meet sales and service goals. The position emphasizes leadership, accountability, and the ability to promote U.S.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Four to five years of experience working in a sales, retail management, or banking environment.
• Advanced product/service knowledge with regulatory, policy and compliance issues.

Responsibilities

• Lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations.
• Coach, develop, mentor and train team members using effective communication and critical thinking.
• Identify financial resources for customers and fulfill needs by directing and recommending appropriate products and services through collaboration with partners.
• Act as leader for customer experience, motivate and direct the team, expand customer base and promote and participate in local market/community.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor's degree or equivalent

Job description

U.S. Bank is seeking a branch leader to oversee multiple branches, drive exceptional customer experience, and ensure compliance with banking laws and policies.

The role involves coaching, mentoring, and training team members while collaborating with partners across wealth, business banking, mortgage, and payments services to meet sales and service goals. The position emphasizes leadership, accountability, and the ability to promote U.S.