Branch Leader: Drive Customer Experience & Growth

U.S. Bank; Simi Valley (CA); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Holiday opportunities

Sick and Safe Leave

Disability insurance

Parental leave

Employee discounts

Job summary

U.S. Bank seeks a proven leader to oversee branch operations, drive customer experience, and ensure compliance with banking laws. You will coach and mentor staff, identify financial resources for customers, and collaborate with partners to help clients achieve financial goals.

The role emphasizes expanding the local market, promoting products, and delivering strong results through effective team leadership and strategic communication.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Four to five years in sales, retail management, or banking.
• Experience leading branch teams and ensuring regulatory compliance.

Responsibilities

• Lead and manage branches to meet goals and ensure regulatory compliance.
• Coach, develop, mentor, and train team members with independent judgment.
• Provide guidance to customers and partners to reach financial goals.
• Promote U.S. Bank products and services and expand the local market presence.

Skills

Adaptive Coaching

Conflict Resolution

Accountability

Influence

Critical Thinking

Priority Setting

Relationship Management

Business Insights

Education

Bachelor’s degree, or equivalent

Job description

U.S. Bank seeks a proven leader to oversee branch operations, drive customer experience, and ensure compliance with banking laws. You will coach and mentor staff, identify financial resources for customers, and collaborate with partners to help clients achieve financial goals.

The role emphasizes expanding the local market, promoting products, and delivering strong results through effective team leadership and strategic communication.