Branch Manager: Lead Growth & World-Class Service

Citizens; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

Citizens Bank is seeking a Branch Manager in Philadelphia to lead a high-performing team, drive sales growth, and deliver world-class customer service. You will coach colleagues, manage branch operations, and foster strong community partnerships to grow deposits and loan products.

The role emphasizes digital-first initiatives, leadership development, and a focus on achieving branch targets while maintaining operational integrity and a positive customer experience.

Qualifications

• 4 years sales management experience in Retail or Branch Banking environment.
• Proven ability to coach and develop teams to drive sales excellence and exceptional customer service.
• Experience maintaining branch goals in a profit-and-loss environment.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Direct colleague and sales activities to meet and exceed targets.
• Build a strong customer-centric culture and community relationships.

Skills

Leadership

Sales management

Customer service

Community partnerships

Education

High School diploma

Associate's or Bachelor's degree preferred

Job description

Citizens Bank is seeking a Branch Manager in Philadelphia to lead a high-performing team, drive sales growth, and deliver world-class customer service. You will coach colleagues, manage branch operations, and foster strong community partnerships to grow deposits and loan products.

The role emphasizes digital-first initiatives, leadership development, and a focus on achieving branch targets while maintaining operational integrity and a positive customer experience.