Branch Leader: Service-Driven Banking & Growth

REV Federal Credit Union; Hamlet (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

REV Federal Credit Union is seeking a Retail Branch Manager to lead daily branch operations and deliver an exceptional member experience in Hamlet, NC. You will foster a service-to-sale culture, develop staff, and drive branch performance while representing the REV brand in the local community.

The role emphasizes leadership, sales capability, regulatory compliance, and community engagement to achieve profitability and growth for the branch and the credit union.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or a related field preferred; equivalent experience may be considered.
• Three to five years of leadership experience in retail banking, credit unions, or financial services.
• Supervisory experience with ability to coach, lead, and develop staff.

Responsibilities

• Lead and develop a high-performing team to deliver outstanding member service and achieve sales goals.
• Oversee daily branch operations, ensuring policy, procedure, and regulatory compliance.
• Drive profitability by managing expenses, optimizing workflows, and achieving branch targets.
• Represent REV in the local community and build relationships with businesses and organizations.
• Monitor performance metrics and adjust staffing and priorities to meet member needs.

Skills

Leadership

Sales & service

Staff development

Operational excellence

Community engagement

Regulatory knowledge

Education

Bachelor's degree in Business, Finance, Marketing, or related field

Tools

Core banking systems

CRM system

Financial services technology

Job description

REV Federal Credit Union is seeking a Retail Branch Manager to lead daily branch operations and deliver an exceptional member experience in Hamlet, NC. You will foster a service-to-sale culture, develop staff, and drive branch performance while representing the REV brand in the local community.

The role emphasizes leadership, sales capability, regulatory compliance, and community engagement to achieve profitability and growth for the branch and the credit union.