Member Services & Loans Specialist

REV Federal Credit Union; Riegelwood (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

REV Federal Credit Union is seeking a Senior Member Advisor in North Carolina to serve as a primary contact for members, handling loan and share inquiries, and delivering courteous, knowledgeable service while representing the REV brand.

The role emphasizes efficient processing of loan applications, accurate disclosures, and building strong member relationships through proactive service and cross-selling opportunities.

Qualifications

• 1-3 years of relevant experience
• Proven ability to handle loan/share inquiries
• Strong customer-service orientation

Responsibilities

• Interview and assist members with applications for memberships, shares, loans
• Calculate terms and disclosures for loans
• Gather information to gain loan approval within authority
• Disburse and close loan applications
• Identify cross-sell opportunities and promote services
• Ensure compliance with policies and documentation

Skills

Sales & service

Communication

Time management

Diplomacy

Organizational skills

Job description

REV Federal Credit Union is seeking a Senior Member Advisor in North Carolina to serve as a primary contact for members, handling loan and share inquiries, and delivering courteous, knowledgeable service while representing the REV brand.

The role emphasizes efficient processing of loan applications, accurate disclosures, and building strong member relationships through proactive service and cross-selling opportunities.