Branch Leader: Sales & Service Excellence

OneMain Financial; Jacksonville (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a branch leader to drive customer-focused lending operations on site in Jacksonville, FL. You will coach a team, manage training on operations and compliance, and oversee collections while aligning with OneMain values.

The role emphasizes attracting diverse talent, delivering coaching and feedback, and maintaining high performance within policy and regulatory guidelines. A path to leadership awaits.

Qualifications

• High School Diploma or GED required.
• Leadership experience with coaching and leading a team.
• Proven experience meeting sales goals.
• Ability to obtain insurance licensing within 6 months where required.

Responsibilities

• Build a customer focused environment, ensuring all lending options are presented and modeling excellence in service.
• Conduct engaging meetings that motivate and align the team with branch goals.
• Manage training on branch operations, compliance and collections, providing real time coaching to ensure team members effectively apply their knowledge.
• Oversee collection activities, consulting with customers on overdue accounts and developing mutually beneficial solutions.
• Attract and cultivate high quality, diverse talent to build a strong team that aligns with OneMain values and goals.
• Provide actionable feedback to support team members growth and promote a culture of continuous improvement.
• Inspire high performance while ensuring adherence to policies and regulations.
• Prioritize and resolve issues efficiently, utilizing strategic thinking to adapt to challenges.
• Work closely with peers and management, remaining open to feedback and continuously seek professional growth.

Skills

Leadership

Sales goal achievement

Education

High School Diploma/GED

Job description

OneMain Financial is seeking a branch leader to drive customer-focused lending operations on site in Jacksonville, FL. You will coach a team, manage training on operations and compliance, and oversee collections while aligning with OneMain values.

The role emphasizes attracting diverse talent, delivering coaching and feedback, and maintaining high performance within policy and regulatory guidelines. A path to leadership awaits.