Branch Leader: Customer Experience & Growth

OneMain Financial; Thomasville (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Branch Manager to lead and motivate a customer-focused team at a local branch. You will ensure all lending options are clearly presented and model service excellence to customers.

The role requires coaching, training on branch operations, compliance and collections, and building a diverse, high-performing team that aligns with OneMain values. On-site schedule and strong leadership are essential to success.

Qualifications

• High School Diploma/GED required.
• Leadership experience with coaching and leading a team.
• Proven experience with meeting sales goals.
• Ability to obtain insurance licensing within 6 months of start date where required.

Responsibilities

• Build a customer focused environment, ensuring all lending options are presented and modeling excellence in service.
• Conduct engaging meetings that motivate and align the team with branch goals.
• Manage training on branch operations, compliance and collections, providing real time coaching to ensure team members effectively apply their knowledge.
• Oversee collection activities, consulting with customers on overdue accounts and developing mutually beneficial solutions.
• Attract and cultivate high quality, diverse talent to build a strong team that aligns with OneMain values and goals.
• Provide actionable feedback to support team members growth and promote a culture of continuous improvement.
• Inspire high performance while ensuring adherence to policies and regulations.
• Prioritize and resolve issues efficiently, utilizing strategic thinking to adapt to challenges.
• Work closely with peers and management, remaining open to feedback and continuously seek professional growth.

Skills

Leadership

Coaching

Sales goals

Team building

Education

High School diploma/GED

College degree (preferred)

Job description

OneMain Financial is seeking a Branch Manager to lead and motivate a customer-focused team at a local branch. You will ensure all lending options are clearly presented and model service excellence to customers.

The role requires coaching, training on branch operations, compliance and collections, and building a diverse, high-performing team that aligns with OneMain values. On-site schedule and strong leadership are essential to success.