Branch Growth Leader & Customer Experience Champion

OneMain Financial; Chicago (IL); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Health and wellbeing options

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%Share

Tuition reimbursement

Paid time off (15 days)

Paid sick leave

11 Paid holidays

Paid volunteer time

Job summary

OneMain Financial in Chicago seeks a Branch Manager to lead a high-performing team focused on customer service and lending options. You will motivate the team through effective meetings and hands-on coaching across operations and compliance. This role centers on building a strong, diverse team aligned with OneMain values.

The position emphasizes coaching, sales leadership, and adherence to policies, with opportunities for advancement and incentives based on performance.

Qualifications

• High School Diploma or GED required.
• Experience leading/coaching a team and meeting sales goals.
• Ability to obtain insurance licensing within 6 months where required.
• Preferred: college degree or underwriting/financial industry experience.

Responsibilities

• Build a customer focused environment, ensuring all lending options are presented and modeling excellence in service.
• Conduct engaging meetings that motivate and align the team with branch goals.
• Manage training on branch operations, compliance and collections, providing real time coaching to ensure team members effectively apply their knowledge.
• Oversee collection activities, consulting with customers on overdue accounts and developing mutually beneficial solutions.
• Attract and cultivate high quality, diverse talent to build a strong team that aligns with OneMain values and goals.
• Provide actionable feedback to support team members growth and promote a culture of continuous improvement.
• Inspire high performance while ensuring adherence to policies and regulations.
• Prioritize and resolve issues efficiently, utilizing strategic thinking to adapt to challenges.
• Work closely with peers and management, remaining open to feedback and continuously seek professional growth.

Skills

Leadership

Coaching

Sales targets

Licensing

Education

High School Diploma/GED

College degree or underwriting

Job description

OneMain Financial in Chicago seeks a Branch Manager to lead a high-performing team focused on customer service and lending options. You will motivate the team through effective meetings and hands-on coaching across operations and compliance. This role centers on building a strong, diverse team aligned with OneMain values.

The position emphasizes coaching, sales leadership, and adherence to policies, with opportunities for advancement and incentives based on performance.