Branch Leader: Sales Growth & Customer Experience

Bangor Savings Bank; Auburn (ME); On-site; USD 47,000 - 72,000; Full time

Benefits offered by this job

Tuition reimbursement

Training programs

Health and wellness programs

Job summary

Bangor Savings Bank is seeking a dynamic leader to oversee daily branch operations and coach team members while helping customers identify financial needs and offering suitable products or services. The role supports sales growth and delivering exceptional customer experiences across Maine and Northern New England.

The position emphasizes leading recruiting, performance management, and local market strategy while ensuring compliance and top-tier service aligned with the bank's core values and

Qualifications

• High school diploma or equivalent.
• Two years experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated advanced lending proficiency and personal computer literacy.
• External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Responsibilities

• Lead the sales and sales‑coaching process to achieve individual and team goals.
• Invest in the community through civic engagement and strategic event sponsorship.
• Earn customer advocacy by personalizing experiences and being genuinely helpful.
• Develop external advocates through robust engagement with customers, prospects and influencers.
• Lead recruiting, hiring, performance management and career development of team members.
• Set business development, sales, and local market strategy.

Skills

Leadership

Sales

Customer service

Coaching

Recruiting

Community engagement

Education

High school diploma

Tools

-

Job description

Bangor Savings Bank is seeking a dynamic leader to oversee daily branch operations and coach team members while helping customers identify financial needs and offering suitable products or services. The role supports sales growth and delivering exceptional customer experiences across Maine and Northern New England.

The position emphasizes leading recruiting, performance management, and local market strategy while ensuring compliance and top-tier service aligned with the bank's core values and