Branch Growth & Customer Experience Leader

Citizens Bank; Raymond (NH); On-site; USD 80,000 - 105,000; Full time

Job summary

Citizens Bank in Raymond, NH is seeking a Branch Manager to lead a team in delivering exceptional customer experiences while driving local sales growth and branch performance.

You will coach colleagues, develop talent, and execute operational standards that support digital-first banking and community engagement. The role emphasizes leadership, collaboration, and accountability to meet branch targets and deliver value to customers and the community.

Qualifications

• High School diploma or equivalent required.
• Proven leadership and coaching experience to drive sales and service excellence.
• 4 years of sales management in Retail or Banking.
• Ability to meet branch goals in a fast-paced environment.
• Strong customer service focus and community partnerships.
• Must meet SAFE Act/background checks and obtain NMLS identifier.

Responsibilities

• Lead branch performance and drive sales growth.
• Coach and develop staff to meet individual and team goals.
• Ensure durable customer experience and operational integrity.
• Build relationships with community and local organizations.
• Oversee daily branch operations and digital banking adoption.

Skills

Leadership

Sales management

Customer service

Communication

Coaching

People development

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Citizens Bank in Raymond, NH is seeking a Branch Manager to lead a team in delivering exceptional customer experiences while driving local sales growth and branch performance.

You will coach colleagues, develop talent, and execute operational standards that support digital-first banking and community engagement. The role emphasizes leadership, collaboration, and accountability to meet branch targets and deliver value to customers and the community.