Branch Sales & Service Lead — Elevate Customer Growth

Bar Harbor Bankshares

Lisbon (NH)

On-site

USD 42,000 - 66,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Competitive pay

Referral incentives

Stock purchase plan

Medical/dental/vision/life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education

Job summary

Bar Harbor Bank & Trust is seeking an experienced retail banking professional to join our team as a Branch Sales & Service Lead in Lisbon, NH. This role focuses on leadership through influence, coaching, and deepening customer relationships while driving sales opportunities.

The Branch Sales & Service Lead will handle a wide range of transactions, mentor new hires, ensure compliance, and build referrals with business partners across departments in a fast-paced, collaborative environment.

Qualifications

Minimum a high school degree or the equivalent.
Banking, retail and/or customer service experience is required.
Thorough knowledge of Bank products and service.
Understanding of cross-departmental functions.
Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement.
Decision-maker with well-developed interpersonal skills.
A role model of the Brand Behaviors and Guiding Principles.
Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience.
Demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking.
Team orientation; working collaboratively with teammates to achieve greater results.
Honesty and integrity

Responsibilities

Demonstrates Leadership through influence and by coaching colleagues in the absence of management. May facilitate team meetings and morning huddles.
Processes a wide variety of transactions and customer service requests with emphasis on maximizing and deepening customer relationships.
Builds and maintains personal banking relationship with consumer and business customers.
Responsible for customer outreach activities to customers and prospects.
Serves as a mentor and role model to new retail hires.
Takes ownership of problem resolution, ensuring timely and effective solutions while maintaining a positive customer experience.
Takes leadership responsibility for complex branch operational functions such as audit tasks, cash ordering, scheduling.
Ensures compliance with branch security, audit and compliance procedures.
Effectively handles escalated customer situations and involves appropriate parties as needed.
Demonstrated ability to build network and produce sales results by attending external networking & community events.
Demonstrates a deep understanding of cross-departmental functions with a proven ability to consistently produce a high number of qualified referrals and effectively offer warm hand-off to business partners in all business lines.
May discuss, sell, and close consumer loan products.
A consistent contributor towards meeting branch goals in deposits, loans, referrals, and other categories.
Takes on additional development opportunities and/or assignments that support regional or organization wide business objectives.
Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
Actively participates in individual rock goal setting; works toward achieving individual, branch and department rocks as established.
Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures.