Branch Leader & Retail Training Coach

Mass Bay Credit Union; Boston (MA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Mass Bay Credit Union in Boston is seeking a Branch Supervisor and Retail Trainer to lead daily branch operations, deliver exceptional member service, and ensure accurate transactions. You will coach and develop the team, supervise staffing, and partner with the Branch Manager on performance and training initiatives.

This full-time role focuses on delivering a member-centric experience, promoting product recommendations, and maintaining compliance with policies.

Formación

• High school diploma or equivalent.
• At least three years of related experience.
• Some supervisory or management experience preferred.

Responsabilidades

• Oversee daily branch operations and quality service.
• Lead coaching and development for branch staff.
• Recruit, interview, hire, schedule and evaluate employees.
• Ensure compliance with policies, BSA, and security.
• Drive member growth and cross-sell opportunities.

Conocimientos

Leadership

Coaching

Customer service

Staff development

Teamwork

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Mass Bay Credit Union in Boston is seeking a Branch Supervisor and Retail Trainer to lead daily branch operations, deliver exceptional member service, and ensure accurate transactions. You will coach and develop the team, supervise staffing, and partner with the Branch Manager on performance and training initiatives.

This full-time role focuses on delivering a member-centric experience, promoting product recommendations, and maintaining compliance with policies.