Branch Operations & Customer Experience Leader

Needham Bank; Boston (MA); On-site; USD 61,000 - 79,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with 8% match

Paid time off and holidays

Bonus program

Flexible spending accounts

Vision plan

Life and disability insurance

Tuition reimbursement

Job summary

Needham Bank in Boston, MA is seeking a Branch Manager to oversee day-to-day operations, drive sales and service, and ensure branch efficiency and compliance. You will lead and coach staff and build relationships with customers and the community.

The role requires a Bachelor's degree or equivalent experience, banking industry experience, and strong supervisory and communication skills. Proficiency with Microsoft Office and knowledge of banking policies are essential.

Qualifications

• Supervise and evaluate branch staff.
• Extensive knowledge of banking policies and regulations.
• Excellent English written and verbal communication.
• Strong customer service and relationship-building skills.
• Proficient with Microsoft Office.

Responsibilities

• Lead day-to-day branch operations and staff coaching.
• Drive sales, service, and branch performance.
• Ensure compliance with bank policies and AML/BSA.
• Prepare evaluations and manage salary adjustments.
• Represent the bank in the community.

Skills

Supervisory experience

Customer service

English communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Needham Bank in Boston, MA is seeking a Branch Manager to oversee day-to-day operations, drive sales and service, and ensure branch efficiency and compliance. You will lead and coach staff and build relationships with customers and the community.

The role requires a Bachelor's degree or equivalent experience, banking industry experience, and strong supervisory and communication skills. Proficiency with Microsoft Office and knowledge of banking policies are essential.