Branch Leader: People, Service & Growth

First Financial Credit Union; Silver City (NM); On-site; USD 50,000 - 75,000; Full time

Job summary

First Financial Credit Union in Silver City, NM seeks an experienced branch supervisor to lead daily operations and mentor staff. You will ensure member service excellence while aligning with CU policies and regulatory requirements.

Responsibilities include coaching, performance reviews, scheduling, and assisting in teller/loan duties as needed. The role emphasizes teamwork, risk awareness, and delivering a positive member experience in a fast-paced environment.

Qualifications

• 4 years in financial industry with supervisory experience preferred.
• Bachelor's degree preferred; high school diploma required.
• Strong knowledge of lending policies, customer service, and regulatory requirements.
• Ability to coach staff, manage performance, and communicate effectively.

Responsibilities

• Supervise branch staff to ensure quality member service and policy compliance.
• Perform teller and loan duties as needed and schedule coverage.
• Conduct performance appraisals and coaching.
• Ensure opening/closing duties, security, and daily branch operations.
• Identify opportunities to recruit SEGs and participate in community events.

Skills

Customer service

Coaching & mentoring

Staff development

Communication

Problem solving

Cross-selling

Interviewing

Regulatory knowledge

Education

High school diploma

Bachelor's degree preferred

Job description

First Financial Credit Union in Silver City, NM seeks an experienced branch supervisor to lead daily operations and mentor staff. You will ensure member service excellence while aligning with CU policies and regulatory requirements.

Responsibilities include coaching, performance reviews, scheduling, and assisting in teller/loan duties as needed. The role emphasizes teamwork, risk awareness, and delivering a positive member experience in a fast-paced environment.