Branch Leader - Member Services & Teller Operations

Fairwinds-Credit-Union; MetroWest (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

11 Paid Holidays

6% 401(k) match

$700 annual Health Savings Account

Maternity leave program

Medical, dental, vision, disability, &

Job summary

FAIRWINDS Credit Union is seeking a Member Services Manager at our MetroWest branch. You will lead a frontline team of MSRs, ensuring exceptional member service and smooth operations in daily branch activity.

You will serve as Manager on Duty when needed, coach staff, and drive cross-selling of FAIRWINDS products while safeguarding assets and maintaining compliance in a fast-paced environment.

Qualifications

• Proven leadership in a financial institution (branch level).
• Strong knowledge of teller operations, branch procedures, and regulatory compliance.
• Motivator and mentor, able to develop others and create a high-performing team.
• Detail-oriented with accuracy, integrity, and accountability.

Responsibilities

• Lead teller line functions: scheduling, performance monitoring, training.
• Act as Manager on Duty in absence of Branch/Asst Branch Manager; handle opening/closing and balancing.
• Oversee daily teller operations; serve as primary contact for inquiries.
• Apply cross-selling and relationship-building strategies to recommend FAIRWINDS products and services.
• Serve as custodian of assets; perform internal control procedures and ATM duties.
• Assist members with account inquiries, service needs, and transactions.
• Process teller transactions; manage cash drawer; handle money orders, checks, savings bonds, and safe deposit boxes.
• Live and model The FAIRWINDS Way values in all actions.

Skills

Leadership

Teller operations

Regulatory compliance

Coaching & mentoring

Customer service

Job description

FAIRWINDS Credit Union is seeking a Member Services Manager at our MetroWest branch. You will lead a frontline team of MSRs, ensuring exceptional member service and smooth operations in daily branch activity.

You will serve as Manager on Duty when needed, coach staff, and drive cross-selling of FAIRWINDS products while safeguarding assets and maintaining compliance in a fast-paced environment.