Member Service Manager - MetroWest

FAIRWINDS Credit Union; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

$700 Health Savings Account annual"

Maternity leave program

Medical, dental, vision, disability, &

Life insurance

Leadership development

Tuition assistance

Advancement opportunities

Debt Free Club

Job summary

FAIRWINDS Credit Union, headquartered in Orlando, seeks a proactive Member Services Manager for the MetroWest branch. You will lead a frontline MSR team, manage teller operations, and act as Manager on Duty to ensure smooth daily processes and high member satisfaction.

Ideal candidates bring leadership in a financial institution, strong knowledge of teller procedures, and a passion for developing others. This role emphasizes balance of service, operations, and performance in a fast-paced

Qualifications

• Proven leadership in a financial institution or similar setting.
• Strong knowledge of teller operations, branch procedures and compliance.
• Motivator and mentor, focused on developing others and high performance.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Lead teller line functions: scheduling, performance, on-the-job training.
• Act as Manager on Duty, handle opening/closing and end-of-day balancing.
• Oversee daily teller line operations and respond to inquiries.
• Coach and develop team to meet performance expectations.
• Cross-sell and tailor FAIRWINDS products to members.
• Safeguard assets, perform internal controls, ATM custody support.
• Assist members with inquiries and transactions.
• Model The FAIRWINDS Way values in all actions.

Skills

Leadership experience

Teller operations

Mentoring

Interpersonal skills

Regulatory compliance

Operations balance

Attention to detail

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our MetroWest branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.

Your Role In Our Mission

• Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
• Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
• Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
• Execute coaching and development activities to help team members meet or exceed performance expectations
• Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
• Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
• Support members with account inquiries, service needs, and transaction assistance
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
• Live and model The FAIRWINDS Way values in everything you do

What Makes You a Great Fit

• Proven leadership in a financial institution
• Strong knowledge of teller operations, branch procedures, and regulatory compliance
• You’re a motivator and mentor, passionate about developing others and creating a high-performing team
• Excellent interpersonal and problem-solving skills
• Ability to balance service, operations, and performance goals in a fast-paced environment
• Detail-oriented with a commitment to accuracy, integrity, and accountability
• A genuine passion for helping others achieve financial success

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!