Growth-Focused Retail Banking Branch Leader

Fairwinds-Credit-Union; Florida; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

$700 annual Health Savings Account

Maternity leave program

Medical, dental, vision, disability, &

Life insurance

Leadership development and tuitionasss

Debt Free Club and SmartDollar program

Job summary

At FAIRWINDS Credit Union, the Assistant Branch Manager at our Mt. Dora branch leads a coaching-focused team to meet service, lending, and product goals while delivering a comprehensive member experience.

You will oversee loan processing, account openings, and guiding members on FAIRWINDS products, with emphasis on cross-selling, relationship-building, and staff development under the Branch Manager's guidance.

Qualifications

• Proven track record of high performance in a member-facing and/or leadership role.
• A natural coach and mentor; you enjoy developing others, giving feedback, and creating an environment where people thrive.
• Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence in presenting and recommending solutions.
• Demonstrates good judgment and decision-making; handles escalated member concerns professionally.
• Proven success in sales, service, and relationship-building; comfortable coaching others to do the same.
• Highly organized, goal-oriented, and driven by results and team success.
• Able to collaborate with leadership on strategies and long-term branch planning.
• Ready to take on a greater leadership role as right-hand to Branch Manager.

Responsibilities

• Foster a coaching-focused environment to develop your team and hit service, lending, and product penetration goals.
• Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions.
• Open new accounts and guide members on FAIRWINDS products and services for a comprehensive experience.
• Support in cross-selling and relationship-building strategies to deepen member engagement.
• Address member concerns professionally and resolve issues while protecting the member relationship.
• Assist in branch planning, including development of business lending strategies and initiatives.

Skills

Leadership

Coaching

Sales

Customer service

Mentoring

Relationship building

Education

Associates or better

Job description

At FAIRWINDS Credit Union, the Assistant Branch Manager at our Mt. Dora branch leads a coaching-focused team to meet service, lending, and product goals while delivering a comprehensive member experience.

You will oversee loan processing, account openings, and guiding members on FAIRWINDS products, with emphasis on cross-selling, relationship-building, and staff development under the Branch Manager's guidance.