Branch Manager - Lead Teams & Elevate Member Experience

City & County Credit Union; Brooklyn Park (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) and pension plans

Life and supplemental insurance

Paid time off

Job summary

City & County Credit Union seeks a Branch Manager to lead all branch operations, supervise staff, and ensure exceptional member service. You will ensure compliance with banking regulations and policies while providing hands-on leadership and back-up support as needed.

The role involves driving daily activities, coaching and evaluating performance, and developing a business plan to grow member relationships and achieve branch goals.

Qualifications

• 4-year college degree, or equivalent credit union or banking experience.
• 2 years' supervisory experience, preferred - managing 4+ employees
• Sufficient knowledge of modern management techniques and best practices, including training and development of employees
• Consumer lending underwriting skills preferred
• Notary and Medallion Stamp permissions
• Ability to meet sales targets and production goals, results driven and member focused
• Excellent organizational, customer service and communication skills

Responsibilities

• Manage day-to-day branch activities, including scheduling
• Monitor branch activity including sales, production results, transaction volumes and errors
• Meet goals and metrics
• Bring out the best in the branch employees by providing training, coaching, development and motivation
• Communicate with upper management and staff to ensure all are working in compliance with all applicable laws and regulations - including audits and documentation
• Create a business development plan to help build member relationships and educate people about the credit union and the products and services we provide
• Share knowledge and evaluate job performance of employees by conducting department meetings, one-on-ones, hip coaching, and performance reviews
• Address member and employee satisfaction issues promptly
• Participate in the hiring process for branch staff
• Adhere to high ethical standards by following Bank Secrecy Act (BSA) policies and procedures as they relate to this position
• Other responsibilities as assigned

Skills

Staff supervision

Customer service

Sales targets

Regulatory knowledge

Banking operations

Notary

Training & development

Communication skills

Education

Bachelor's degree

Tools

Banking software

Job description

City & County Credit Union seeks a Branch Manager to lead all branch operations, supervise staff, and ensure exceptional member service. You will ensure compliance with banking regulations and policies while providing hands-on leadership and back-up support as needed.

The role involves driving daily activities, coaching and evaluating performance, and developing a business plan to grow member relationships and achieve branch goals.