Branch Leader & Member Experience Coach

Golden 1 Credit Union; Bakersfield (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

Golden 1 Credit Union in Bakersfield is seeking an Associate Branch Manager II to lead a team focused on delivering exceptional member service and financial solutions. As a non-exempt branch leader, you will drive daily operations, coach staff, and build strong relationships with members to support community financial well‑being.

This role reports to the Branch Manager and requires a high school diploma, with an associate degree preferred, and 3+ years of supervisory experience in retail or

Qualifications

• HS Diploma or GED required.
• Associate’s Degree in Business Administration, Finance or HR preferred.
• 3+ years progressively responsible supervisory experience within a retail environment or financial institution required.

Responsibilities

• Ensures delivery of exceptional member experience on the platform and teller line. Handles member issues escalated by Member Service Specialists.
• Manages, directs and supervises day to day activities of Member Service Specialists.
• Train and coach employees on sound operational and compliance requirements across all areas of the branch.
• Create and maintain staff scheduling that aligns with meeting branch member service demands.
• Assists Branch Manager in developing and implementing strategies to capitalize on opportunities and promote products and services.
• Assist HR processes for direct reports including appraisals, development plans, and interviews.
• Identify, investigate and respond to member concerns.
• Ensure compliance with policies and procedures.
• Maintain a current knowledge of financial industry rules and regulations.
• Lead service promotion activities and coordinate external marketing efforts.
• Manage relationships with other departments to ensure collaboration on objectives.
• Monitor internal controls to safeguard funds and assets.
• Provide recommendations to improve efficiency in meeting member needs.
• Maintain understanding of banking laws including BSA and AML.
• Perform Notary Public services as needed.
• Assist in branch facility maintenance.
• M ay travel to meetings and cover other locations as needed.

Skills

Leadership

Coaching

Customer service

Education

Associate’s Degree in Business Administration, Finance or HR

Job description

Golden 1 Credit Union in Bakersfield is seeking an Associate Branch Manager II to lead a team focused on delivering exceptional member service and financial solutions. As a non-exempt branch leader, you will drive daily operations, coach staff, and build strong relationships with members to support community financial well‑being.

This role reports to the Branch Manager and requires a high school diploma, with an associate degree preferred, and 3+ years of supervisory experience in retail or