Branch Leader II: Elevate Service & Team Growth

Empower Federal Credit Union; Little Genesee (NY); On-site; USD 59,000 - 88,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401K with Employer Match

Holiday Pay

Paid Time Off

Job summary

Empower Federal Credit Union is seeking an Assistant Branch Manager II in New York to oversee daily branch operations alongside the Branch Manager. You will manage staff, ensure efficient service, and foster a collaborative team environment while upholding policies and driving branch goals.

The role emphasizes leadership, coaching, and delivering exceptional member experiences, with a strong focus on compliance and continuous improvement within a community-focused credit union.

Qualifications

• 3 to 5 years of related experience in managing or leading large teams.
• Education: a two-year college degree or equivalent practical work experience.
• Excellent written and verbal communication skills; ability to train staff.

Responsibilities

• Lead a collaborative, performance-driven team with the Branch Manager.
• Coach staff to deliver high-quality member service and meet sales goals.
• Identify referral and sales opportunities across all business lines.
• Ensure compliance with policies and regulatory standards and monitor metrics.

Skills

Team management

Coaching

Sales

Communication

Problem solving

Education

Two-year college degree

Tools

Spreadsheets & word processing

Job description

Empower Federal Credit Union is seeking an Assistant Branch Manager II in New York to oversee daily branch operations alongside the Branch Manager. You will manage staff, ensure efficient service, and foster a collaborative team environment while upholding policies and driving branch goals.

The role emphasizes leadership, coaching, and delivering exceptional member experiences, with a strong focus on compliance and continuous improvement within a community-focused credit union.